An HMRC investigation into Hermes’ use of self-employed couriers could have implications for the entire parcels sector, according to an industry expert. The carrier is facing the threat of investigation after a series of articles by the Guardian newspaper, and later a report from Frank Field MP, claimed it was mistreating its couriers and paying some below the national living wage. This led to business minister Margot James referring the issue to HMRC earlier this month, although it is yet to confirm whether it will conduct an investigation. Parcels market analyst Frank Proud from Apex Insight said that if […]
Transervice Express Transport has joined forces with RHA and Jobcentre Plus to help roll out a nationwide work experience scheme aimed at tackling the driver shortage crisis.
Social media looks set to play a more prominent role in customer service responses to online shoppers, according to research by home delivery firm Hermes. The parcels firm conducted a survey amongst its key retail clients, and found that while telephone and email were still the preferred routes to customer service, new communication channels are expected to drive improvements in the future. In particular, two-in-five respondents believe web chat will become more important, with 21% opting for Twitter and 15% […]
Hermes has extended its deal with last mile delivery tech firm PostTag after positive results following a six-month trial.