DPD customers will be able to instruct drivers to avoid making deliveries at specific times, such as the school run, with the launch of the carrier’s new app Your DPD. Launched today, the new app allows customers to create a profile, through which they can set delivery preferences and track deliveries. If a customer misses their delivery, the app allows DPD to see when a customer has returned to their home and attempt to deliver a second time (pictured). The […]
Global Freight Solutions (GFS) has called on online retailers to increase the number of delivery options they offer consumers and consider using more third party carriers, as demand from internet shoppers and pressure on carrier capacity continues to grow.
DPD’s smartphone-friendly website has smashed the one million unique user milestone, with more than 2.5 million parcels tracked via the online service in its first six months of operation. Since its launch in November 2011, which the parcels giant says was an industry-first, more than 55,000 deliveries have also been rearranged via the QR (quick response) codes printed on DPD calling cards. Customers scan the code and are directed instantly to the specific web page allowing redelivery. Dwain McDonald, DPD […]
Hermes has spent £18m on handheld technology to improve its customers’ experience.