Hermes spends £18m on handheld delivery technology


Hermes has spent £18m on handheld technology to improve its customers’ experience. The 20,000 devices, which will all be in operation by the summer with couriers and in myHermes parcel shops, have improved GPS tracking technology. The carrier said they would allow it to reduce the delivery windows it gives to customers to two hours by the end of 2016. The 4G enabled devices have a 10 hour battery life, and will allow parcels be tracked all the way to […]