Hermes is set to roll out an improved delivery window service this year, which will narrow its delivery slots down to just a couple of hours. The carrier’s chief executive Carole Woodhead told Motortransport.co.uk the service should be launched over spring and summer of this year. End-customers will, at first, be given a four hour delivery window, but Woodhead said she hopes to get this down to two hours when possible. “The most important thing for people is that there […]
Hermes has launched a new service allowing consumers to inform retailers which items they are returning in advance, helping to make the process more efficient.
Global Freight Solutions (GFS) has revealed a sharp increase in the number of British-based online retailers seeking advice about delivery standards. The parcels management firm says retailers are now more savvy about how effective deliveries play an essential part in maintaining customer satisfaction and encouraging repeat business. Simon Veale, director at GFS, says: “For some, pressures on their delivery networks in the run-up to the Christmas peak season really brought home the importance of making contingencies to get goods to […]