Royal Mail has won a three-year contract with book retailer Waterstones to handle delivery of all online goods. Purchases from Waterstones.com will be delivered through Royal Mail’s Tracked 24, Tracked 48 and International services. Royal Mail said it was selected for its quality of service and capacity, particularly its ability to handle significant increases in volume during peak periods. It claimed that physical books are seeing resurgence in their popularity. Sales rose 3% in the first half of 2015 compared […]
Online shoppers have urged retailers to clarify returns policies and offer longer returns windows after a new survey revealed consumers are sitting on a potential £2.4bn of unreturned goods.
Royal Mail and the Communication Workers Union (CWU) have revealed the details of their agreement which has ended the lengthy dispute between the two parties.