Neil Lloyd, chief executive of loss-making delivery firm Yodel, has stepped down. Turnaround specialist Lloyd was brought in two and a half years ago, with the self-stated goal of improving the firm’s customer service and improving its public image. Speaking at the time, Yodel executive chairman Dick Stead said: “I am confident that Neil’s particular experience in customer service and change management will enable us to firmly establish Yodel as the pre-eminent delivery service in the UK.” Despite this new […]
Yodel has launched its first collection and delivery service aimed at small businesses and consumers to meet demand.
CollectPlus is opening a Parcel Point operation at the Meadowhall Shopping Centre in Sheffield, enabling customers to drop-off packages and collect online purchases while shopping. More than 25 million shoppers use Meadowhall each year, and CollectPlus says the new service will help extend and enhance its network of sites located at 4,700 corner shops and petrol stations. Mark Lewis, CEO of CollectPlus – a joint venture between parcels giant Yodel and Pay Point – says: “For Meadowhall’s busy shoppers and […]