Yodel executive chairman Dick Stead has stressed the need for retailers and carriers to rethink the way they handle unexpected additional volume during seasonal peaks. He told MT both parties needed to ensure that the capacity problems encountered before Christmas are not repeated. Stead said there was an increasing need for retailers to better forecast how many next-day and deferred delivery orders they expect to receive during busy periods. He also admitted that the carrier struggled to cope with demand […]
City Link’s new MD has put in place a three-year turnaround strategy at the struggling parcels business in the wake of “disappointing” losses. The plan will see City Link break-even within the next four months, make a profit by Q4, and become a £500m business in the next three years, through a combination of improved customer service, reduced operational costs and a focus on winning profitable business, rather than chasing volumes. Speaking to MT.co.uk, new MD Dave Smith, who joined […]
Same day courier firm CitySprint has completed its third acquisition this year with its purchase of Enfield-based The Courier Service.
Rising parcel volume almost offset the fall in Royal Mail’s letters volume, a trading statement for the nine months ended 27 December 2015 said.