Yodel boss: rethink the delivery model


Yodel executive chairman Dick Stead has stressed the need for retailers and carriers to rethink the way they handle unexpected additional volume during seasonal peaks. He told MT both parties needed to ensure that the capacity problems encountered before Christmas are not repeated. Stead said there was an increasing need for retailers to better forecast how many next-day and deferred delivery orders they expect to receive during busy periods. He also admitted that the carrier struggled to cope with demand […]