Yodel executive chairman Dick Stead has stressed the need for retailers and carriers to rethink the way they handle unexpected additional volume during seasonal peaks. He told MT both parties needed to ensure that the capacity problems encountered before Christmas are not repeated. Stead said there was an increasing need for retailers to better forecast how many next-day and deferred delivery orders they expect to receive during busy periods. He also admitted that the carrier struggled to cope with demand […]
DPD’s Predict delivery service has won a Queen’s Award for Enterprise in the Innovation category.
The majority of online shoppers are unwilling to pay extra for premium parcel delivery, despite demanding greater choice and flexibility, a Hermes survey has revealed. The carrier has stressed the importance of offering a variety of delivery options, after a survey of 1,000 e-retail customers, commissioned by Hermes, found that many did not want to pay extra to cover the additional cost of evening deliveries, despite wanting access to parcels in the evening. Hermes sales and marketing director Gary Winter […]
With annual volume growing at 15% to 18% in recent years, overnight parcels specialist APC Overnight has outgrown its national hub in Essington, West Midlands. The company is in the process of relocating to a purpose-built 120,000sq ft centre at Kingswood Lakeside just off the M6 Toll road, but due to the wet summer and longer-than-expected ground works the new hub will not be operational before spring next year. But recently appointed APC chief executive Syed Ziaullah is relaxed about […]