Improved delivery services inspire confidence from online retail customers


The improvement in cross-border delivery services is helping drive confidence among online retailers and shoppers, a survey commissioned by Hermes has shown. Its annual Parcel Deliveries Usage and Attitude Survey, which questioned 2,000 UK consumers and a further 2,000 in France and Germany, revealed that there is growing confidence in regards online shopping deliveries, particularly international deliveries. Three quarters of respondents stated that the delivery services used by retailers are “improving all the time”. Although home delivery was rated the […]