City Link is investing in automated sortation at its Coventry hub, which it hopes will increase throughput by 50% and increase capacity for busy periods. The system will take up around a quarter of the operator’s 150,000ft² national hub and will operate alongside its manual sort and cross-docking operations, which are used for its core heavier and bulky freight volumes. Installation of the equipment, supplied by Caljan Rite Hite, will begin this month and is hoped to be in operation […]
City Link is to offer a two-hour window for B2C deliveries in a bid to increase its first time delivery rate and boost service levels.
City Link will need to improve account management and customer service if it is to become profitable again, analysts said, following its sale to private equity investor Better Capital.
Toy retailer The Entertainer has renewed its tracked parcel distribution contract with City Link, quadrupling the amount of parcels it handles for the company. City Link has held the contract for eight years and will manage the retailer’s next day deliveries out of its Bicester, Oxfordshire, depot. “We are delighted to have been appointed the sole carrier for The Entertainer, especially as our tender focused purely on the service we were already providing,” said Tim Brown, sales and marketing director […]