UK Mail has declined to say what changes it has made to its operation since staff at one of its depots were shown on television mistreating customer consignments. In a report broadcast on 29 April last year, Channel 4’s Dispatches secretly filmed staff at UK Mail’s Bournemouth depot throwing and kicking parcels marked ‘fragile’ around, sweeping parcels off conveyors to floor level, and leaving boxes stacked precariously on the floor. Staff at the depot were also filmed talking about taking […]
TNT Post has found its postal delivery practices being called into question after BBC London News reported on a member of the public finding piles of confidential post dumped in a bush last month.
UK Mail chief executive Guy Buswell has said the company will be investing in its depot network and automated sortation equipment after delivering an18% uplift in pre-tax profit.
Royal Mail has called for its regulator to protect it from last mile delivery competitors such as TNT Post, claiming that TNT’s expansion plans could cut £200m from its annual turnover.