Continuous improvement fuels contract renewal for DHL and Morrisons


In November, DHL Supply Chain revealed it had beaten off rival bids to renew a six-year fuel distribution contract with the UK’s fourth largest supermarket, Morrisons – a deal that extends their overall working relationship to 12 years. But this time around, both parties wanted to adopt a fresh attitude to the partnership, with a focus on continuous improvement rather than simply operational efficiency for the duration of the contract. “We had a business on both sides totally driven by service, which is […]