DPD has launched a customer returns service in conjunction with Hermes, extending the parcel carriers’ seven-year relationship. The recently-launched service will utilise Hermes’ myHermes ParcelShops network by offering DPD customers the opportunity to return unwanted goods by dropping their parcel off at convenience stores. Hermes will then collect parcels from the stores daily. The carriers’ have worked together since 2006 to deliver DPD’s Homecall service, with Hermes providing a 2-5 day home delivery service for DPD. The firms also plan […]
Two post and parcel carriers at the centre of a recent investigation by Channel 4 programme Dispatches have said they do not believe its findings to be representative of service levels across their operations.
TNT Express saw a 13% drop in EMEA operating profit in the third quarter, despite a 3,2% turnover rise, due to “challenging trading conditions in Europe”. The parcel firm, which last week received a statement of objections from the European Commission ahead of its acquisition by UPS, did not perform as well in its EMEA operations as it had during the same period in 2011, its Q3 trading results revealed. Reported operating profit margins fell from 6.4% in Q3 2011 […]