City Link must improve account management to return to profit


City Link will need to improve account management and customer service if it is to become profitable again, analysts said, following its sale to private equity investor Better Capital. Experts said the carrier has a better chance of completing its turnaround programme without pressure from former parent Rentokil Initial after suffering five consecutive years of losses. Frank Proud, director at Apex Insight, told MT: “Completing this turnaround in a more discreet environment of private equity ownership will probably come as […]