Mail and parcels firms say TV report was “not representative”


Two post and parcel carriers at the centre of a recent investigation by Channel 4 programme Dispatches have said they do not believe its findings to be representative of service levels across their operations. In a report broadcast on 29 April, Dispatches showed staff secretly filmed at UK Mail’s Bournemouth depot throwing and kicking parcels marked ‘fragile’ around; sweeping parcels indiscriminately from conveyors to floor; and leaving boxes stacked six-high, leaning over precariously. Staff were also filmed suggesting that items […]