A quarter of SME online retailers plan to focus on improving their delivery and returns processes in 2013 as the sector becomes more competitive. A study commissioned by Royal Mail revealed that small online retailers will prioritise improving their delivery and returns services above improving the range and quality of products they sell and pricing more competitively. Over half of the small e-tailers questioned saw an increase in sales last year. Some 64% are confident that sales will rise in […]
Turnover and pre-tax profit at Royal Mail Group continued to climb last year, despite increased competition in the parcels sector and declining letter volumes.
Royal Mail has won two new contracts with British Gas, delivering mail to customers and parts and equipment to engineers.
Royal Mail will launch the UK’s largest click and collect network later this year, introducing the service to over 10,000 Post Office branches.