Global Freight Solutions (GFS) has revealed a sharp increase in the number of British-based online retailers seeking advice about delivery standards. The parcels management firm says retailers are now more savvy about how effective deliveries play an essential part in maintaining customer satisfaction and encouraging repeat business. Simon Veale, director at GFS, says: “For some, pressures on their delivery networks in the run-up to the Christmas peak season really brought home the importance of making contingencies to get goods to […]
Hermes has spent £18m on handheld technology to improve its customers’ experience.
It’s been a dramatic year in home delivery. ArrowXL was forced to watch one of its key hubs burn to the ground, and DX Group lost its senior leadership team after years of unrest and financial turbulence. To recap what’s happened in the sector in 2017 here’s a look back at it, neatly boxed up for you.