DPD’s smartphone-friendly website has smashed the one million unique user milestone, with more than 2.5 million parcels tracked via the online service in its first six months of operation. Since its launch in November 2011, which the parcels giant says was an industry-first, more than 55,000 deliveries have also been rearranged via the QR (quick response) codes printed on DPD calling cards. Customers scan the code and are directed instantly to the specific web page allowing redelivery. Dwain McDonald, DPD […]
The surge of e-retailing is presenting parcel carriers with a conundrum: how do carriers profit from the rapid surge in B2C volumes, while ensuring their networks are able to cope with capacity demands? Hayley Pink reports Peak period capacity is at breaking point, City Link MD David Smith warned an industry conference in June, with the 2012 Christmas period posing a record challenge for carriers and retailers alike. Smith says there has been no new capacity in the industry since […]
Social media looks set to play a more prominent role in customer service responses to online shoppers, according to research by home delivery firm Hermes. The parcels firm conducted a survey amongst its key retail clients, and found that while telephone and email were still the preferred routes to customer service, new communication channels are expected to drive improvements in the future. In particular, two-in-five respondents believe web chat will become more important, with 21% opting for Twitter and 15% […]
Ocado shares took a tumble today as Morrisons announced a new store-picking service with Amazon Fresh.