Customer Care shortlist profiled


APC Overnight  APC Overnight claims to operate the largest next day parcel network in the UK, with more than 120 regional depots supported by two central processing hubs. The Essington, Wolverhampton company is a cooperative with shareholding members made up from the courier companies. APC says that its cooperative approach enables it to set industry standards in customer care. The judges were impressed that APC presented independent research carried out by the Triangle Consultancy which had investigated customer loyalty among 14 […]