DPD is urging the parcels sector to focus on helping retailers avoid unhappy customers through failed deliveries following a new consumer campaign launched this morning on ITV’s Daybreak programme, Stand and Deliver. Speaking in reaction to Money Saving Expert Martin Lewis’s campaign to help shoppers stand up for their rights after a failed parcel delivery, DPD CEO Dwain McDonald says the spotlight is now on both the delivery sector and online retailers. He adds: “Both parties have to work together […]
DPD has launched a customer returns service in conjunction with Hermes, extending the parcel carriers’ seven-year relationship.
DPDgroup UK, which trades as DPD and Interlink Express, has seen turnover rise 26% and pre-tax profit increase 19.6% and said it is “well placed to deliver further growth”.