The Motor Transport Directors' Club is designed to provide the most senior people in road transport with an exclusive opportunity to meet and network in an informal, off the record environment to provoke conversation and inspire debate. As well as regular meetings members of the Club have access to a private Linkedin group to take part in group discussions.

Lunch events

Andrew McMillanAndrew McMillan

The third meeting of the MT Directors' Club took place on 13 November at Stationers Hall, a beautiful livery hall in the heart of the City of London, focusing on how to deliver world class customer service - and still turn a profit.

The next meeting of the MTDC is scheduled to take place on 23 April at the Multimodal exhibition at the Birmingham NEC. More details will follow in due course.

Carole WoodheadCarole Woodhead

The speakers were:

Andrew McMillan, who spent more than 20 years with John Lewis Partnership,the last eight responsible for customer service across the department store division, and is widely recognised for developing John Lewis' much admired sales and service culture; and Carole Woodhead, CEO of Hermes, winner of the 2012 Motor Transport Customer Care Award, who has revolutionised customer service at the home delivery specialist while overseeing a 20% increase in volumes.

 


Invitation only

Membership of the club is by invitation only and strictly limited to directors working for the largest companies within the industry. As well as regular live events, members will also:

  • have exclusive access to a private online networking group
  • have the use of a business lounge at the CV Show
  • be invited to a private reception at the MT awards

If you would like join the MTDC please e-mail Angela Jones at angela.jones@rbi.co.uk.

Steve Hobson
Editor, Motor Transport
T: 020 8912 2161


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The third meeting of the MT Directors’ Club will take place on 13 November at Stationers Hall, a beautiful livery hall in the heart of the City of London.

It will focus on how to deliver world class customer service – and still turn a profit.

We will be joined by:

Andrew McMillan, who spent more than 20 years with John Lewis Partnership,the last eight responsible for customer service across the department store division, and is widely recognised for developing John Lewis’ much admired sales and service culture; and

Carole Woodhead, CEO of Hermes, winner of the 2012 Motor Transport Customer Care Award, who has revolutionised customer service at the home delivery specialist while overseeing a 20% increase in volumes.

The meeting will start at 11.00am and close around 3.45pm. There will be plenty of time for questions and discussion with the speakers and the event promises to be another interesting and enjoyable debate on an important strategic topic. As with previous meetings, we are expecting this event to be oversubscribed, and so if you would like to attend please email Sharon Webb at sharon.webb@rbi.co.uk