Hermes handled its highest ever volume during the 2017 peak period, with year-on-year growth of 12%. The carrier moved 9.7 million parcels in the period, which was its first peak with its new Coventry hub in action. In its busiest week over the festive season, Hermes moved 1.6 million parcels. It said it also saw its customer satisfaction rating hit 87, its highest point in two years for the run-up to Christmas. The results come after a year of change […]
The chief executive of Hermes UK has admitted the company had not been as compassionate as it expected itself to be with its self-employed couriers, as a government minister called on HMRC to investigate the carrier’s zero-hours contracts.
DPDGroup is to roll out its Precise service, which allows customers to pick an hour-long delivery slot, to more customers later this year.
Hermes has won a three-year contract with mail order clothing retailer Chums to handle over 250,000 home deliveries a year.