Parcels expert Frank Proud argues that the embattled parcels carrier has a bright future ahead of it. While the full story of peak 2017 has not yet been told, it looked like, this year, Yodel had sailed through the Christmas period with only positive headlines. The company announced it had seen a 20% improvement in its TrustPilot rating between Black Friday and Christmas Day, and that 82% of customers had reported a “good” or “great” delivery experience via its feedback […]
A courier company supplying staff to Yodel has been fined £4,000 for employing an illegal worker, following a raid on Yodel’s Mitcham depot in May last year.
Yodel failed to turn a profit for the eighth consecutive year in its recently closed financial year, and CEO Mike Cooper has admitted its owners regularly give him “a hard time”.
Arrow XL split from Yodel in 2013, and in the last two years chief executive Ian Howell has built a two-man delivery firm that prides itself on giving all of its customers the VIP treatment.