Yodel has thanked its new control centre and leadership team for a successful peak period, which saw its TrustPilot score increase despite higher parcel volumes and adverse weather. The carrier saw parcel volumes grow 11% year-on-year in the four weeks before Christmas eve. In the week before Christmas, it’s volumes were up 28% on 2016. Yodel CEO Mike Cooper assembled a new operational leadership team of retail industry veterans in 2017, the expertise of which he said “has helped to […]
Parcels expert Frank Proud argues that the embattled parcels carrier has a bright future ahead of it.
Keith Basnett has joined UK parcel distributor Yodel as chief operating officer after eight years in the same role with ‘digital department store’ the Shop Direct Group.
The explosive growth in e-commerce in recent years has left the road transport industry struggling to provide enough capacity. MT looks at the implications of this change. Today (3 December) is Cyber Monday, where consumers in the full swing of crazed Christmas-gift buying are expected to set a record and make 115 million visits to online retail sites. If Experian’s prediction is realised, it will represent a leap of 36% on the same day last year. For December as a […]