Yodel has thanked its new control centre and leadership team for a successful peak period, which saw its TrustPilot score increase despite higher parcel volumes and adverse weather. The carrier saw parcel volumes grow 11% year-on-year in the four weeks before Christmas eve. In the week before Christmas, it’s volumes were up 28% on 2016. Yodel CEO Mike Cooper assembled a new operational leadership team of retail industry veterans in 2017, the expertise of which he said “has helped to […]
The surge of e-retailing is presenting parcel carriers with a conundrum: how do carriers profit from the rapid surge in B2C volumes, while ensuring their networks are able to cope with capacity demands? Hayley Pink reports Peak period capacity is at breaking point, City Link MD David Smith warned an industry conference in June, with the 2012 Christmas period posing a record challenge for carriers and retailers alike. Smith says there has been no new capacity in the industry since […]
Yodel has secured a three-year contract extension with River Island to provide a range of home delivery services for its e-commerce business.