Carole Walker has been promoted to CEO of Hermes Europe, with UK MD Martijn de Lange stepping into her shoes as UK CEO. The new appointments take effect from today (2 November). Hermes said that Walker and de Lange will work closely over the coming months to ensure the UK division sees a seamless transition between the CEOs. Walker has held the UK CEO role since 2009, having joined the Otto Group 30 years ago. She said: “I am incredibly […]
Hermes has opened two depots in Coventry and Carlisle, bringing its network of depots and hubs to a total of 24. The parcel firm says the new sites are necessary to accommodate the expected growth in parcel volumes ahead of the Christmas peak. The new depot in Coventry is expected to handle around 24,000 parcels per day, with this total rising to 43,000 over the Christmas period, while the Carlisle site will handle 6,500 parcels each day for the firm. […]
The chief executive of Hermes UK has admitted the company had not been as compassionate as it expected itself to be with its self-employed couriers, as a government minister called on HMRC to investigate the carrier’s zero-hours contracts.
Social media looks set to play a more prominent role in customer service responses to online shoppers, according to research by home delivery firm Hermes. The parcels firm conducted a survey amongst its key retail clients, and found that while telephone and email were still the preferred routes to customer service, new communication channels are expected to drive improvements in the future. In particular, two-in-five respondents believe web chat will become more important, with 21% opting for Twitter and 15% […]