Argos is installing Microlise’s telematics hardware across its two-man home delivery fleet.
The tool will give Argos’s transport teams and contact centre teams live visibility of vehicles and expected times of arrival and allow drivers, via a smartphone app, to monitor their performance, helping them to improve their driving skills and cut fuel consumption.
“Delivering a positive customer experience is an absolute priority for us and customers tell us that being on-time or informing them of any change is really important,” said Laurence Garnett, head of home delivery at Argos.
“We are constantly looking to new and innovative tools to help us improve our customer experience. Microlise will be a very powerful solution to help us further improve our high standards for on-time delivery as well as keep customers up to date with the very latest delivery information.”
Nadeem Raza, Microlise chief executive officer said: “ It’s great to be working with the company as it implements incremental improvements to continue to perform at the vanguard of retailers in terms of cost control and customer experience.
