Ryder has claimed that the number of tyre-related breakdowns for its customers have fallen 28% since it launched an initiative to maximise fleet uptime with Bridgestone.
The programme, which began last year and was jointly developed by the two parties, sees Ryder staff receive training from Bridgestone to enable them to take a more hands-on role in the maintenance and management of tyres.
This is supported by a 24/7 support phone line, on-site training and monthly performance reviews to identify areas for improvement.
Ryder manages tyre call out and replacement through Bridgestone’s Truckpoint dealer network.
Philip Martin, head of maintenance strategy at Ryder, said: “We are delighted that this partnership is proving so beneficial for our customers. Ryder is committed to a process of continuous improvement in all areas of the business. We will continue to monitor and measure tyre performance to ensure that we are providing the best, most reliable and cost effective service possible.”
Bridgestone’s fleet manager Ian Baker said: “Bridgestone has spent a great deal of time in developing a more consultative, partnership-based relationship with Ryder and this is where we can see the biggest change in commercial tyre support."
