DPD plans to offer consumers more delivery options to reduce the number of failed delivery attempts, following an upgrade to its Predict service. The service was launched in 2012 and notifies consumers of a one-hour slot when they can expect their parcel to be delivered. The upgrade will notify recipients the evening before delivery and allow them to choose one of five delivery options. These include changing the delivery day, deliver to neighbour, deliver to safe place, collect from nearest […]
Social media looks set to play a more prominent role in customer service responses to online shoppers, according to research by home delivery firm Hermes. The parcels firm conducted a survey amongst its key retail clients, and found that while telephone and email were still the preferred routes to customer service, new communication channels are expected to drive improvements in the future. In particular, two-in-five respondents believe web chat will become more important, with 21% opting for Twitter and 15% […]
CM Downton walked away with the big prize of the night – the Haulier of the Year trophy – in front of a sell-out audience of 1,500 at last night’s Motor Transport Awards (13 June). Delighted directors of the family firm Andrew, Richard and John Downton, collected the trophy from co-host Sean Lock. The Moreton Valance, Gloucestershire-based firm has achieved the remarkable feat of boosting turnover and doubling operating profit since the credit crunch struck in 2008 – a performance […]
DPDgroup UK, which trades as DPD and Interlink Express, has seen turnover rise 26% and pre-tax profit increase 19.6% and said it is “well placed to deliver further growth”.