New roles created as Royal Mail operations MD steps down


 

Royal Mail’s Mark Higson will step down from his role as MD operations and modernisation later this year in a move that will see a number of new roles created. Higson will be replaced by Sue Whalley, who will take up the newly created role of chief operations officer. The current director of regulation, pricing and government affairs played a key role in the recent privatisation of the company and will focus on improving safety, quality, culture and efficiency in […]