Scania has developed an updated Customer Satisfaction Index (CSI) system to help managers improve network performance and response times to customer queries. The system provides Scania’s managers with instant access to customers’ feedback via an online portal and individual managers are alerted when a customer wants an immediate response. The system was developed after the manufacturer identified that responses were taking too long to filter through the old CSI system, which was developed more than 20 years ago, often meaning […]
Scania has been ranked the most sustainable vehicle manufacturer by Corporate Knights in its annual Global 100 Index.
Scania is underlining its confidence in the reliability of its Euro-6 range by becoming the first manufacturer to offer a three year repair and maintenance package as standard on all new long haul and distribution trucks. The “bumper to bumper” package covers everything except out of hours servicing and annual tests.