Yodel chief Neil Lloyd looks to improve customer experience


 

Home delivery specialist Yodel has gone through some well-publicised growing pains since its creation from the merger of HDNL and the day domestic side of DHL in 2010.Despite halving its losses, it still posted a £67m deficit at the end of June 2012 and had suffered capacity issues during the 2011 Christmas peak as it struggled to cope with the influx of volumes. It was clear that the company needed someone to take the helm and help turn the company around and Yodel […]