A 15% surge in online retail returns is expected to be handled by parcel carriers today (6 December), following the high volumes processed on ‘Cyber Monday’. A peak in the number of items being returned is expected to be handled on ‘Boomerang Thursday’, CollectPlus research has revealed. The firm found that a quarter of online shoppers are happy to return items today as they are confident they will receive replacements before Christmas. Software firm MetaPack revealed that over 2 million […]
Courier franchise network Diamond Logistics opened four new depots last month as it continues with ambitions to operate over 30 sites by the end of 2015.
City Link is launching two new cross-border packet delivery services as it continues with its plans to become a ‘one stop shop’ for customers.
City Link will need to improve account management and customer service if it is to become profitable again, analysts said, following its sale to private equity investor Better Capital.