City Link’s new MD has put in place a three-year turnaround strategy at the struggling parcels business in the wake of “disappointing” losses. The plan will see City Link break-even within the next four months, make a profit by Q4, and become a £500m business in the next three years, through a combination of improved customer service, reduced operational costs and a focus on winning profitable business, rather than chasing volumes. Speaking to MT.co.uk, new MD Dave Smith, who joined […]
Parcel carrier XDP Express is now offering customers its most specific delivery time information to date, after introducing new route planning software into its operation for the first time.
Global Freight Solutions (GFS) has revealed a sharp increase in the number of British-based online retailers seeking advice about delivery standards. The parcels management firm says retailers are now more savvy about how effective deliveries play an essential part in maintaining customer satisfaction and encouraging repeat business. Simon Veale, director at GFS, says: “For some, pressures on their delivery networks in the run-up to the Christmas peak season really brought home the importance of making contingencies to get goods to […]
Yodel has expressed its disappointment at the results of a consumer poll in which it was voted the worst of the major parcel delivery firms in the UK.